Basnet Club Privacy Policy

1. Introduction

This Privacy Policy applies to all services offered by Basnet Club through basnetclub.net and the Basnet Club mobile app. When you register an account, make a deposit, place a bet, play a casino game or contact our support team, you are sharing information with us. This policy explains in plain terms what happens to that information.

Basnet Club is committed to keeping your personal data safe, using it only for the purposes described here, and being upfront about the choices you have. We designed this policy to be readable — not a wall of legal text that most people skip. If something is unclear, please get in touch with our support team.

By registering an account on Basnet Club, you confirm that you have read this Privacy Policy and consent to your personal data being processed as described below. If you do not agree, you should not create an account or use the platform.

2. Data We Collect

The personal data we collect falls into the following categories depending on how you interact with the platform:

Registration Data

When you create a Basnet Club account, we collect your full name, date of birth, email address, mobile number and chosen username. This information is required to create and manage your account securely.

Identity Verification Data

To process withdrawals and comply with anti-money laundering requirements, we may request a copy of your CNIC (Computerised National Identity Card) or other government-issued identity document, along with a selfie or proof of address. These documents are handled through a secure verification process and are not used for any other purpose.

Financial Data

We record your deposit and withdrawal history, transaction amounts in PKR, and the payment methods you have used — including JazzCash, Easypaisa, Raast, bank transfer and card payments. We do not store full card numbers or mobile wallet PINs on our own servers.

Platform Activity Data

We collect data about how you use the platform — games played, bets placed, sports betting markets accessed, session times, login timestamps and device type. This data helps us improve the platform and supports responsible gaming monitoring.

Communication Data

When you contact our support team via live chat or email, we retain records of those communications to maintain service quality and resolve disputes fairly.

Technical Data

We automatically collect your IP address, browser type, operating system and device identifiers when you access the platform. This data is used for security monitoring, fraud prevention and platform optimisation.

3. How We Use Your Data

Every piece of data we collect is used for a specific purpose. Below is a clear breakdown of how your information is used across the platform:

• Account Management: Your registration details are used to create, maintain and secure your Basnet Club account. This includes password resets, account recovery and communication about your account status.
• Identity Verification: Verification documents are used to confirm your age (18+ requirement), confirm your identity before processing withdrawals and conduct anti-money laundering checks where required.
• Payment Processing: Financial data is used to process deposits and withdrawals in PKR via your chosen payment method — JazzCash, Easypaisa, Raast, bank transfer or card.
• Platform Personalisation: Activity data helps us show you relevant promotions, sports betting markets (including PSL, T20, international cricket and football) and game recommendations that match your interests.
• Responsible Gaming: Session data and betting patterns are monitored as part of our responsible gaming commitment. If concerning patterns are identified, our team may reach out with support resources or apply account limits in line with responsible gaming procedures.
• Fraud and Security: Technical data and account activity are monitored to detect suspicious activity, prevent unauthorised access and protect the integrity of the platform.
• Customer Support: Communication records allow our support team to resolve queries and disputes efficiently and fairly.
• Platform Improvement: Aggregated, anonymised usage data helps us understand how players use the platform and where improvements can be made to the user experience.

4. Payment Information

All financial transactions on Basnet Club are conducted in PKR. Deposit and withdrawal methods available to Pakistan players include JazzCash, Easypaisa, Raast, bank transfer, Visa, Mastercard and approved mobile wallets.

Payment data is handled as follows:

• Deposit and withdrawal records — including amounts, dates, methods and status — are stored in your account history and retained for compliance and dispute resolution purposes.
• Full card numbers, mobile wallet PINs and banking credentials are never stored on Basnet Club's own servers. Payment processing is handled directly by the payment service provider using their own secure infrastructure.
• Basnet Club uses your payment method history to verify that withdrawals are returned to the same account used for deposits — a standard fraud prevention measure.
• Transaction records may be reviewed as part of identity verification or anti-money laundering checks. This is standard practice for online platforms and is carried out with full confidentiality.

If you have questions about a specific transaction or need to update your payment method, contact the support team through live chat which is available around the clock.

5. Sharing Your Data

Basnet Club does not sell, rent or trade your personal information. There are, however, limited circumstances in which your data may be shared with third parties:

• Payment Providers: When you make a deposit or request a withdrawal, the necessary transaction data is passed to the relevant payment provider — such as JazzCash, Easypaisa or your bank — to process the payment. This is limited to what is required for the transaction.
• Identity Verification Services: If third-party verification tools are used to process identity documents, the data shared is strictly limited to what is required for that verification process and is handled under strict confidentiality agreements.
• Game and Technology Providers: Some games on the platform are provided by third-party game studios. These providers may receive anonymised session data for technical and performance monitoring purposes. They do not receive your personal registration or financial details.
• Fraud Prevention Services: Anonymised technical data such as IP addresses and device identifiers may be shared with fraud detection services to protect the platform and its players.
• Legal Requirements: If Basnet Club is required to disclose data under applicable law, a court order or a lawful request from a regulatory authority, we will comply with that obligation. We will notify you of such a request where permitted by law.

6. Cookies & Tracking

Basnet Club uses cookies and similar tracking technologies on the website and app to ensure the platform functions correctly and to improve the experience for Pakistan players. Here is a breakdown of what we use:

• Essential Cookies: Required for the platform to function. These include session cookies that keep you logged in during your visit and security tokens that protect your account. These cannot be disabled without affecting platform functionality.
• Performance Cookies: Used to collect anonymised data about how players navigate the platform — which pages are visited, how long sessions last and where errors occur. This data is aggregated and not linked to individual accounts.
• Functional Cookies: Remember your preferences such as language settings and recently viewed game categories, so you do not have to re-select them on every visit.
• Analytics: We may use analytics tools to understand platform usage patterns at an aggregated level. This helps us prioritise improvements to sports betting, fish games, bingo and casino sections.

You can manage cookie preferences through your browser settings. Disabling essential cookies may affect your ability to log in and use the platform normally. Disabling performance and functional cookies will not prevent you from using the platform but may reduce personalisation.

7. Data Retention

We retain your personal data for as long as your account is active and for a reasonable period thereafter. Specific retention guidelines are as follows:

• Active Accounts: All account data — registration details, transaction history, activity logs — is retained for the full duration of your active account.
• Closed Accounts: After an account is closed, certain data — including transaction records and identity verification documents — is retained for a period required for legal, compliance and dispute resolution purposes.
• Support Communications: Customer support records are retained for a reasonable period to allow for follow-up on unresolved queries and to maintain service quality standards.
• Inactive Accounts: Accounts that have been inactive for an extended period may be subject to a data minimisation review, after which non-essential data may be deleted or anonymised.

Once data is no longer required for any of the purposes described above, it is securely deleted or anonymised in a way that means it can no longer be linked to you as an individual.

8. Security Measures

Protecting your personal data is something we take seriously at Basnet Club. The following security measures are in place across the platform:

• All data transmitted between your device and the Basnet Club platform is encrypted using industry-standard SSL/TLS protocols.
• Account passwords are stored using secure hashing methods. Basnet Club staff cannot view your password and will never ask for it.
• Access to personal data within our organisation is restricted on a need-to-know basis. Staff who handle sensitive data undergo appropriate training.
• Identity verification documents are stored in a secure, access-controlled document management environment.
• Our security team actively monitors for unusual account activity, suspicious login attempts and patterns that may indicate fraud or unauthorised access.

In the unlikely event of a data breach that could affect your personal information, Basnet Club will notify affected players promptly and take immediate steps to contain and investigate the incident.

9. Your Rights

As a Basnet Club player, you have the following rights regarding your personal data. To exercise any of these rights, contact our support team via live chat or email:

All data rights requests are handled with full confidentiality. We aim to respond to all requests within a reasonable period. Where a request cannot be fulfilled due to a legal obligation, we will explain the reason clearly.

10. Minors

Basnet Club is strictly an 18+ platform. We do not knowingly collect personal data from individuals under the age of 18. Age verification is a mandatory part of the account registration and withdrawal process.

If Basnet Club identifies or is notified that an account belongs to a player under the age of 18, that account will be closed immediately, all data associated with it will be handled in accordance with applicable requirements, and any winnings will be voided as per the Terms and Conditions.

If you are a parent or guardian and believe that a minor has registered an account on Basnet Club, please contact our support team immediately so that the account can be reviewed and closed without delay.

11. Policy Changes

Basnet Club may update this Privacy Policy from time to time to reflect changes in how we operate, the services we offer or applicable legal requirements. When material changes are made, we will notify registered players via the platform or by email to the address on their account.

The most current version of this Privacy Policy is always available on this page with the date of the last update shown at the top. We recommend reviewing this policy periodically so that you are aware of how your data is being handled.

Continued use of the Basnet Club platform after notification of a policy update constitutes acceptance of the revised Privacy Policy. If you do not agree with the changes, you should stop using the platform and contact support to discuss your options.

12. Contact Us

If you have any questions, concerns or requests relating to this Privacy Policy or the way your personal data is handled by Basnet Club, please do not hesitate to get in touch. Our support team is available 24/7 to assist you.

• Live Chat: Available directly on the platform — the fastest way to reach us.
• Email: [email protected] — for privacy requests, data queries and formal complaints.

For questions specifically about your account, responsible gaming tools or self-exclusion, please visit the Responsible Gaming page or the FAQ page for guidance on the options available to you.

For a full understanding of your rights as a Basnet Club player — including account rules, bonus terms and withdrawal conditions — please also read the Terms and Conditions.